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July 22, 2009
Company: Regional Pest Service 919-245-3100 owner Steve Scott
BBB complaint case # 11052036.
Filed on : July 22 2009
Filed against : Regional Pest Services, Inc.
Company failed to honor termite contract. Company applied initial termite
treatment to my property during construction. As such, they agreed to
inspect the property once a year for 5 years. A contract would have been
signed if the company had mailed the renewal to the proper address. The
company had the wrong address on file and was unable to remedy. This company
was chosen by the builder of my home. The reason I keep trying is because if
I go with another company they will insist on doing the initial treatment
again at a cost to me of about $1,100. On about April 30 I called Regional
Pest Services, Inc. 245-3100 (Amy inspector) Steve Scott owner.
Day #1: I spoke to Emily (I think) who could not find my property on their
records. After several minutes, we discovered they had my house under the
wrong address. After getting that straightened out, she said she'd call me
back the next day (day #2) to schedule an appointment.
Day #2: She did not call back.
Day #3: I called her. Once again, she still had the wrong address on file
even though we took 15 minutes to straighten it all out on day #1. Once
again we got the correct address entered. This time she scheduled a
technician to come out on Monday (Day #4) at 1 pm.
Day #4: Monday at 11 am, I get a call from the technician informing me he
was here to inspect for termites and why I wasn't home. I was home. He was
at the WRONG ADDRESS! I also informed him that he was due at 1 pm, not 11
am. by this time, I was very much fed up with their incompetence. I was
dealing with my wife's cancer at the time (still am) and did not have any
patience left for such complete stupidity. I did not know at that time that
I would have to shell out $1,100 to go with another company. So I told the
technician/owner that I was fed up with his company and would go somewhere
else. By this time, I was fed up and decided to search elsewhere.
After months of looking, I found it would be very costly to go with another
company due to the initial treatment required. So once again I decided to
call back Regional Pest Services.
It is now July 22, 2009. I started calling back on July 6. I have called 2
or 3 times a week now for the past 2.5 weeks. Every time I call I get the
technician Amy. Finally today I received a call from Steve Scott the owner.
he was less than pleasant, courteous, or friendly. He is unwilling to do
business with me or fulfill his responsibilities as the one who applied the
initial termite treatment to our new home. He says the only reason I called
back is because otherwise I'd be out of pocket $1,100. He's correct.
Nonetheless, I expect him to honor is duty or refund me the money so I can
go somewhere else.